Refund policy

Refund, Return & Cancellation Policy

Moonlit Adorn sells handmade hair accessories. Because of the nature of handmade products, returns and refunds are not accepted for change-of-mind or other non-quality reasons unless Moonlit Adorn expressly approves an exception after reviewing the specific circumstances.

Damaged, Defective, or Quality-Issue Claims

If an item arrives damaged, defective, or has another quality issue, you must contact Moonlit Adorn within 24 hours of delivery and provide an unboxing inspection video showing the condition of the package and product.

Claims without the required unboxing video may not be eligible for review.

Please keep the product and its original packaging until the claim has been reviewed. Do not return an item without prior authorization from Moonlit Adorn.

Returns and Return Approval

All returns require advance communication and approval from Moonlit Adorn. Do not send a product back without first receiving return authorization from us.

Once a return has been approved, the customer must ship the return within 3 business days of approval.

Approved returns should be sent to:

Moonlit Adorn Returns
Building 80, Area 3, Beizhan Community
Houzhai Street
Yiwu City, Jinhua, Zhejiang Province 945543
China

Please follow any additional return instructions provided by our customer service team. Returns sent without prior approval may not be accepted or processed.

Return Shipping Costs

For an approved return caused by a verified product quality issue, Moonlit Adorn will cover the return shipping cost.

If Moonlit Adorn exceptionally approves a return where there is no product quality issue, the customer is responsible for the return shipping cost.

Customers should retain their return shipping receipt and tracking information until the return has been received and resolved.

Refunds

After an approved return or refund request has been reviewed and accepted, the refund will be issued to the original payment method where possible.

Please allow approximately 5-10 business days for the refund to be processed after approval. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

If you have not received an approved refund after the expected processing period, please first check with your bank, card issuer, or payment provider. If the refund still cannot be located, contact us at support@moonlitadorn.com.

Non-Quality Returns

Because Moonlit Adorn products are handmade, returns for change of mind or other non-quality reasons are not normally accepted.

In exceptional circumstances, Moonlit Adorn may review and approve a non-quality return on a case-by-case basis. If such a return is approved, the customer is responsible for the return shipping cost and must follow the return instructions provided by our customer service team.

Sale Items

Sale or discounted items are final sale and are not eligible for change-of-mind returns or refunds.

If a sale item arrives damaged, defective, or has a verified quality issue, please contact us within 24 hours of delivery with the required unboxing inspection video. The issue will be reviewed under our quality-issue process.

Order Cancellations

Orders may be cancelled within 24 hours after they are placed. After the first 24 hours, cancellation requests are not accepted.

If an eligible cancellation is approved, the refund will be issued to the original payment method where possible.

Please allow approximately 5-10 business days for the refund to be processed. Your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.

Exchanges and Replacements

Replacement or exchange requests are reviewed for verified damaged, defective, or quality-issue items.

Please contact us within 24 hours of delivery and provide the required unboxing inspection video. Replacement availability may depend on current inventory.

If the original item is no longer available, Moonlit Adorn will review the available resolution options with the customer.