Shipping policy

Shipping Policy

Current markets: United States and Canada

Moonlit Adorn currently ships to customers in the United States and Canada. Additional countries may be added in the future, and this policy will be updated when new markets are activated.

Order Processing

Orders normally require 3-7 business days to process before shipment. Processing time is separate from the estimated delivery time shown below.

Shipping Method and Delivery Estimate

Standard orders are normally shipped from Yiwu, Zhejiang, China using Yanwen. Express shipping is not currently offered.

After an order has shipped, estimated delivery to both the United States and Canada is 18-45 business days. Delivery estimates are not guarantees and may be affected by customs processing, carrier delays, holidays, severe weather, natural disasters, public-health events, or other circumstances outside our reasonable control.

Shipping Charges

Free standard shipping is available when the order reaches the applicable minimum order value for the destination market.

United States: Free standard shipping on orders of $129 USD or more. Standard shipping for orders below $129 USD is $40 USD.
Canada: Free standard shipping on orders of C$179 CAD or more. Standard shipping for orders below C$179 CAD is C$55 CAD.

Tracking

When tracking is available, customers will receive tracking information by email and/or another contact method provided at checkout. Please allow approximately 1-3 business days after shipment for tracking information to appear or update in the carrier system.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. If you notice an address error, contact us as soon as possible. We cannot guarantee that an address can be changed after processing or shipment has begun.

Lost, Missing, or Undelivered Packages

If a package appears lost, missing, or undelivered, contact us at support@moonlitadorn.com. Moonlit Adorn will first investigate the shipment with the carrier. Any replacement, refund, or other resolution will be determined after the carrier investigation and review of the specific circumstances.

Customs, Duties, and Import Charges

Moonlit Adorn is responsible for customs duties, import taxes, brokerage fees, and similar import charges assessed on orders shipped to our currently supported markets. Customers should not be required to pay these charges separately.

If a carrier or customs authority asks you to make an import-related payment for your Moonlit Adorn order, please contact support@moonlitadorn.com before making payment so we can review the charge.

Out-of-Stock and Pre-Order Items

Moonlit Adorn does not currently accept pre-orders or continue selling products after available inventory reaches zero. Products that are out of stock cannot be purchased unless this policy is changed in the future.